Refund policy

At Egg Tarts Manila, we take pride in delivering freshly baked goods with the highest quality. As our products are perishable and made to order, all sales are considered final. However, we understand that certain circumstances may arise, and we are committed to ensuring customer satisfaction.

1. Eligibility for Refund or Replacement

We offer refunds or replacements strictly under the following conditions:

• The item received is incorrect upon delivery or pickup.
• A quality concern is raised and reported to our team on the same day the order is received.
• Photo or video evidence is submitted to support the claim.

Claims submitted after the day of receipt may not be eligible for review.

2. Ineligible Scenarios

We are unable to offer refunds or replacements for the following:

• Change of mind or incorrect order placed by the customer
• Taste preferences or dissatisfaction not related to product quality
• Failure to pick up or receive the order on the scheduled date/time
• Delayed reporting of any concerns

3. How to File a Claim

To initiate a claim, please contact our team through any of the following channels within the day of receipt:

• Email: orders@eggtartsmnl.com
• Viber: 09778228278
  

Please include the following details:

• Full Name and Order Number
• Description of the issue
• Clear photo or video documentation of the concern

Our team will assess your request within 1–2 business days. If approved, a refund will be processed to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.

4. Final Note

Egg Tarts Manila reserves the right to decline any request that does not comply with the conditions outlined in this policy.

We appreciate your understanding and support as we strive to deliver the best possible experience to all our customers.